The phone rings and the call center has an angry customer.
So the only solution is to give away the store or not make the customer happy.
Not at all.
Terry Talks' Negotiation Skills Presentation and Workshop takes you through -
..communicating effectively
..building a rapport
..negotiating a winning solution
..creating a LOYAL customer.
All beginning with picking up the phone.
An excellent presentation/workshop for any call center.
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This topic can be provided as either a -
Presentation
Presentations can be provided from 1 to 2 hours.
Length determines range of subject matter.
Workshop
Workshops are typically 4-7 hours long.
Members receive study materials and will have the opportunity to role play, interact, practice the subject matter.
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Also included in his Negotiation Skills Talks is his signature "Living Your Life the FLAMBE Way!"
One of the most illuminating and galvanizing ways of looking at communication today!
| Follow- Up
Listen & Ask
Acting with Emotional Intelligence
Maybe (this is a good one!)
Body Language and Tone
Engage & Respect
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To the right is a One Sheet on Negotiation Skills that you can download and peruse for your convenience.
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To begin the discussion
contact Terry Bass at CHADONS Resources
Helping People Succeed
PH - (773) 769-1992
Email Here
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